🐸 Support Center

Find answers to common questions or contact our support team

Frequently Asked Questions

How do I deposit funds?
1. Navigate to Deposit page
2. Select your network (Bitcoin, Ethereum ERC-20, BNB BEP-20, Solana, or Tron TRC-20)
3. Copy the deposit address
4. Send crypto from your wallet
5. Balance credits within 15-30 minutes
How do I withdraw funds?
1. Go to Withdraw page
2. Select network and enter your wallet address
3. Enter amount and submit
4. Admin approval required
5. Processed within 24-48 hours
How does the AI trading bot work?
Our AI bot trades 24/7 using advanced algorithms. Profits are added to your balance automatically. The same AI engine powers both Real and Demo modes.
What is the demo account?
Every new user receives a $50,000 demo account that runs on the exact same AI engine as real money. Switch between Real and Demo modes on your dashboard to see how your portfolio would perform.
How do internal transfers work?
You can send funds to other CoinPepe users using their unique UID. A 1% fee applies (paid by sender). Transfers require admin approval for security.
How do referral codes work?
Share your unique referral code from your profile. When friends sign up and deposit, you earn bonus credits.
Is there a fee on AI-generated profits?
Yes, CoinPepe charges a 10% fee on all AI-generated profits. The fee is automatically deducted before profits are added to your balance.
How do I enable Two-Factor Authentication?
1. Go to Profile page
2. Scroll to Security section
3. Click "Enable 2FA"
4. Scan QR code with Google Authenticator or Aegis
5. Enter the 6-digit code to confirm
What happens when I log in from a new device?
For security, you'll be asked to answer your security question. Once verified, the new IP address is saved for future logins.

Need further assistance?

Our support team is available to help